Frequently Asked Questions

1. What is the estimated shipping time?

• Domestic Shipping (US): Orders will typically arrive within 7-14 days.
• International Shipping: Orders may take 14-31 days for delivery.

2. How can I track my order?

• Tracking information will be uploaded as soon as possible after your order is shipped. You can check your tracking details by visiting our "Track Your Order" page.

3. What is your return policy?

• We accept returns within 30 days after delivery. If you are not satisfied with your purchase, please contact our customer service team for assistance with the return process.

4. How do I initiate a return?

• To initiate a return, please contact our customer service team via email or our contact form. Provide your order number and reason for return, and they will guide you through the process.

5. Do you offer exchanges?

• Yes, we offer exchanges for items that are defective or damaged. Please reach out to our customer service team for assistance.

6. What payment methods do you accept?

• We accept all major credit cards, PayPal, and other secure payment methods.

7. Can I change or cancel my order?

• If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed, we may not be able to make changes.

8. Do you offer gift cards?

• Yes, we offer gift cards! You can purchase them directly from our website.

9. How can I contact customer service?

• You can reach our customer service team through our contact form on the website or by email at grabboxstore@outlook.com. We aim to respond within 24 hours.

If you have any other questions, feel free to reach out to us! Thank you for shopping at Grab Box Store!